Zetro

Audit every conversation against your company scorecard.

Transcribe bilingual calls, prepare speakers, then score from your Standards files — with evidence coaches can trust.

Built for contact-center QA

One path from upload to prepare to documents audit — always against your uploaded scorecard.

Upload audio or video. Zetro extracts the recording and queues it for prepare — scoring never starts until you ask.

Diarization keeps Agent vs Customer turns, including mixed Kiswahili and English, ready for audit.

Scorecards, compliance, and process files are read first. Audits follow those rules — not a generic rubric.

Each parameter earns a mark with notes and quotes so coaches can act on real moments in the call.