About
Bilingual AI for contact center quality
We built Zetro because traditional quality assurance leaves a massive blind spot — especially where more than one language is spoken on the same call.
The 2% problem
In most contact centers, QA teams manually listen to a random sample. Given the volume of conversations, they typically audit about 1% to 2% of calls.
The rest go unreviewed. Compliance risks go undetected, strong service goes unrewarded, and agents do not get consistent coaching.
The bilingual challenge
In East Africa and many other markets, a single call can switch between English and Kiswahili in the same sentence. Generic transcription tools fail at that code-switching.
Zetro is built for that reality: transcription and speaker diarization trained on real-world, noisy, bilingual audio.
Mission
Every company should provide exceptional customer service. We give contact centers 100% visibility into their operations so QA managers can coach from evidence instead of sampling a handful of recordings. When agents improve, the customer wins.
Ready to see it on your own calls?
Request a demo or start a workspace.