Solutions
From the frontline agent to the director of operations, Zetro turns conversations into evidence you can act on.
Stop sampling. Start coaching.
Spend less time hunting for the 1% of calls to review, and more time helping agents improve. Zetro flags non-compliant calls and shows where the conversation went wrong.
Mitigate risk. Maximize ROI.
Confirm that standard operating procedures are followed across the floor. Identify compliance risk, fraud attempts, or negative sentiment before they escalate.
Fair, consistent evaluations.
Agents should not be judged on one bad call that happened to be sampled. Zetro evaluates every interaction so people are graded on typical performance, not a single worst moment.
The same audit workflow, applied to regulated and high-volume service lines.
Ensure sales agents correctly disclose terms when upselling data packages or mobile money services in both English and Swahili.
Audit debt collection calls for empathy and regulatory compliance. Detect fraudulent patterns from the transcript.
Prove SLA adherence to clients with concrete data. Share a transparent dashboard of campaign QA scores.
Track product mentions, delivery complaints, and resolution rates without manual sampling.
Discuss your use case
We’ll map Zetro to your QA process, languages, and volume.