100%
Automated Audit Coverage
10x
Faster QA Turnaround
99.8%
Speaker Diarization Accuracy
SOC2
Type II & HIPAA Certified
Professional Grade Capabilities
Why Organizations of All Sizes Trust Zetro with Analytics
High-Speed Speaker Diarization
Advanced voice separation algorithms tag every syllable with precise timestamps and identify SPEAKER_A vs SPEAKER_B automatically.
Intelligent Automated QA Scoring
Instantly evaluate agent performance across greeting, active listening, mandatory disclosures, problem resolution, and professional tone.
Real-Time Compliance Verification
Detect missing mandatory compliance disclosures or prohibited statements instantly with proactive supervisor risk alerts.
100% Automated Call Coverage
Stop relying on random 1-2% manual sampling. Audit every single customer interaction to eliminate blind spots and liability.
Granular Agent Coaching Insights
Generate highly targeted coaching notes and specific skill improvement recommendations automatically after every evaluated call.
Bank-Grade Data Security Architecture
Built from the ground up for zero-trust security mandates with end-to-end encryption, strict role access, and zero LLM data training.
Automated Pipeline
How Zetro Transforms Your Workflow
Ingestion & Diarization
Audio files are ingested securely via API or manual upload. Our acoustic reasoning engine immediately separates speaker channels into distinct SPEAKER_A and SPEAKER_B timeline segments.
AI Rubric Analysis
Our evaluation engine audits the transcript against your custom quality guidelines—evaluating compliance disclosures, empathy, tone, resolution accuracy, and customer sentiment.
Coaching & Risk Action
QA scores appear instantly on executive dashboards. Compliance violations trigger immediate supervisor notifications with direct links to word-level audio timestamps.
Clear Answers
Frequently Asked Questions about Analytics
How quickly can our team implement Zetro for Analytics?
New implementations typically deploy within 5 to 10 business days. Our out-of-the-box integrations with major CCaaS platforms (Genesys, Five9, Amazon Connect) enable immediate audio ingestion and automated analysis.
Does Zetro support our custom internal quality scorecard weights?
Absolutely. Zetro’s flexible rubric builder allows your QA managers to define custom scoring criteria, mandatory script compliance checkpoints, point deductions, and tailored industry KPI weightings.
How does Zetro ensure organization data security and privacy?
We operate under strict SOC2 Type II and HIPAA compliant infrastructure. Your customer audio recordings and transcribed texts are encrypted at rest (AES-256) and in transit (TLS 1.3). Furthermore, zero customer data is retained or used to train public LLMs.
What makes Zetro’s speaker diarization superior to manual auditing?
Powered by advanced acoustic neural networks, Zetro separates speaker audio channels with unmatched accuracy, removing background noise and overlapping speech to provide precise word-level timestamp attribution in seconds.