100%
Automated Audit Coverage
10x
Faster QA Turnaround
99.8%
Speaker Diarization Accuracy
SOC2
Type II & HIPAA Certified
Professional Grade Capabilities
Why Organizations of All Sizes Trust Zetro with API Docs
Dedicated Deployment Engineering
Our AI solutions architects work hand-in-hand with your infrastructure team to deploy custom evaluation pipelines and connectors.
Custom QA Rubric Tuning & Calibration
We map your legacy internal QA scorecards and coaching guidelines directly into automated AI evaluation models and parameter weights.
Robust REST API & Webhook Automation
Trigger automated transcription, speaker diarization, and QA evaluations instantly via webhooks as call recordings finish.
Agent & Supervisor Onboarding Training
Comprehensive enablement workshops designed to accelerate supervisor audit efficiency and improve agent self-coaching.
24/7 Dedicated Technical Account SLA
Direct access to priority escalation engineers and guaranteed 99.99% uptime for high-speed evaluation processing.
Continuous ROI & Accuracy Benchmarking
Quarterly compliance review reviews to refine evaluation models as your product offerings and customer SOPs evolve.
Automated Pipeline
How Zetro Transforms Your Workflow
Ingestion & Diarization
Audio files are ingested securely via API or manual upload. Our acoustic reasoning engine immediately separates speaker channels into distinct SPEAKER_A and SPEAKER_B timeline segments.
AI Rubric Analysis
Our evaluation engine audits the transcript against your custom quality guidelines—evaluating compliance disclosures, empathy, tone, resolution accuracy, and customer sentiment.
Coaching & Risk Action
QA scores appear instantly on executive dashboards. Compliance violations trigger immediate supervisor notifications with direct links to word-level audio timestamps.
Clear Answers
Frequently Asked Questions about API Docs
How quickly can our team implement Zetro for API Docs?
New implementations typically deploy within 5 to 10 business days. Our out-of-the-box integrations with major CCaaS platforms (Genesys, Five9, Amazon Connect) enable immediate audio ingestion and automated analysis.
Does Zetro support our custom internal quality scorecard weights?
Absolutely. Zetro’s flexible rubric builder allows your QA managers to define custom scoring criteria, mandatory script compliance checkpoints, point deductions, and tailored industry KPI weightings.
How does Zetro ensure organization data security and privacy?
We operate under strict SOC2 Type II and HIPAA compliant infrastructure. Your customer audio recordings and transcribed texts are encrypted at rest (AES-256) and in transit (TLS 1.3). Furthermore, zero customer data is retained or used to train public LLMs.
What makes Zetro’s speaker diarization superior to manual auditing?
Powered by advanced acoustic neural networks, Zetro separates speaker audio channels with unmatched accuracy, removing background noise and overlapping speech to provide precise word-level timestamp attribution in seconds.