100%
Automated Audit Coverage
10x
Faster QA Turnaround
99.8%
Speaker Diarization Accuracy
SOC2
Type II & HIPAA Certified
Professional Grade Capabilities
Why Organizations of All Sizes Trust Zetro with Documentation
Comprehensive Technical Specifications
Detailed architectural breakdowns of our deep learning acoustic speaker separation and precise word-level timestamp pipeline.
Proven Customer Case Studies
Discover how organizations of all sizes reduced QA labor expenses by 68% while expanding coverage from 2% to 100%.
Developer Quickstart & SDKs
Copy-paste code recipes for Python, Node.js, and REST APIs to start ingesting audio recordings into Zetro in under 15 minutes.
Security & Compliance Whitepapers
Download independent SOC2 Type II audit summaries, penetration testing certifications, and data privacy governance protocols.
Interactive Best Practice Guides
Step-by-step methodologies on building robust call center quality rubrics that eliminate evaluator subjectivity.
Live System Health & API Uptime
Real-time telemetry reports confirming our 99.99% infrastructure SLA across transcription and AI reasoning endpoints.
Automated Pipeline
How Zetro Transforms Your Workflow
Ingestion & Diarization
Audio files are ingested securely via API or manual upload. Our acoustic reasoning engine immediately separates speaker channels into distinct SPEAKER_A and SPEAKER_B timeline segments.
AI Rubric Analysis
Our evaluation engine audits the transcript against your custom quality guidelines—evaluating compliance disclosures, empathy, tone, resolution accuracy, and customer sentiment.
Coaching & Risk Action
QA scores appear instantly on executive dashboards. Compliance violations trigger immediate supervisor notifications with direct links to word-level audio timestamps.
Clear Answers
Frequently Asked Questions about Documentation
How quickly can our team implement Zetro for Documentation?
New implementations typically deploy within 5 to 10 business days. Our out-of-the-box integrations with major CCaaS platforms (Genesys, Five9, Amazon Connect) enable immediate audio ingestion and automated analysis.
Does Zetro support our custom internal quality scorecard weights?
Absolutely. Zetro’s flexible rubric builder allows your QA managers to define custom scoring criteria, mandatory script compliance checkpoints, point deductions, and tailored industry KPI weightings.
How does Zetro ensure organization data security and privacy?
We operate under strict SOC2 Type II and HIPAA compliant infrastructure. Your customer audio recordings and transcribed texts are encrypted at rest (AES-256) and in transit (TLS 1.3). Furthermore, zero customer data is retained or used to train public LLMs.
What makes Zetro’s speaker diarization superior to manual auditing?
Powered by advanced acoustic neural networks, Zetro separates speaker audio channels with unmatched accuracy, removing background noise and overlapping speech to provide precise word-level timestamp attribution in seconds.