100%
Automated Audit Coverage
10x
Faster QA Turnaround
99.8%
Speaker Diarization Accuracy
SOC2
Type II & HIPAA Certified
Professional Grade Capabilities
Why Organizations of All Sizes Trust Zetro with Contact Centers Solution
Industry-Specific Compliance & Redaction
Automatically redact PII, PCI-DSS (credit cards), and HIPAA sensitive data while ensuring 100% compliance adherence on every single call.
High-Throughput Speaker Diarization
Separate Agent vs. Customer speech with millisecond precision, ensuring your QA evaluators never confuse speaker attribution.
Executive Risk & Quality Dashboards
Gain bird-eye visibility across thousands of daily agent interactions with customized SLA gauges and sentiment trendlines.
Automated Scorecard Evaluations
Eliminate manual sampling bias by evaluating 100% of calls against tailored industry rubrics for greeting, accuracy, and tone.
Omnichannel & CCaaS Integration
Seamlessly connect with Genesys, Five9, Avaya, Amazon Connect, Twilio, and Nice CXone with zero operational disruption.
Certified SOC2 Type II & Zero Retention
Your customer interaction data is encrypted in transit and at rest, and is never used to train public generative LLMs.
Automated Pipeline
How Zetro Transforms Your Workflow
Ingestion & Diarization
Audio files are ingested securely via API or manual upload. Our acoustic reasoning engine immediately separates speaker channels into distinct SPEAKER_A and SPEAKER_B timeline segments.
AI Rubric Analysis
Our evaluation engine audits the transcript against your custom quality guidelines—evaluating compliance disclosures, empathy, tone, resolution accuracy, and customer sentiment.
Coaching & Risk Action
QA scores appear instantly on executive dashboards. Compliance violations trigger immediate supervisor notifications with direct links to word-level audio timestamps.
Clear Answers
Frequently Asked Questions about Contact Centers Solution
How quickly can our team implement Zetro for Contact Centers Solution?
New implementations typically deploy within 5 to 10 business days. Our out-of-the-box integrations with major CCaaS platforms (Genesys, Five9, Amazon Connect) enable immediate audio ingestion and automated analysis.
Does Zetro support our custom internal quality scorecard weights?
Absolutely. Zetro’s flexible rubric builder allows your QA managers to define custom scoring criteria, mandatory script compliance checkpoints, point deductions, and tailored industry KPI weightings.
How does Zetro ensure organization data security and privacy?
We operate under strict SOC2 Type II and HIPAA compliant infrastructure. Your customer audio recordings and transcribed texts are encrypted at rest (AES-256) and in transit (TLS 1.3). Furthermore, zero customer data is retained or used to train public LLMs.
What makes Zetro’s speaker diarization superior to manual auditing?
Powered by advanced acoustic neural networks, Zetro separates speaker audio channels with unmatched accuracy, removing background noise and overlapping speech to provide precise word-level timestamp attribution in seconds.